Support
We are happy to help. Reach us by email and we will reply as soon as we can, usually within a couple of days.
Contact us
Send us a message at info@nfcjp.com. Please include your device model and what you were trying to do so we can help faster.
Common questions
Which cards can I read?
IC Japan reads Suica, Pasmo, Welcome Suica and Icoca, plus most other major Japanese transit IC cards that use the same chip.
My phone does not detect the card
Make sure NFC is turned on, remove any thick case, and hold the card flat against the top of the phone until the read completes. Keep both still for a couple of seconds.
Is my data sent anywhere?
No. Card balance and history are read locally on your device and stored only on your phone. Nothing is uploaded to a server.
How do I remove my card data?
Delete a card inside the app, or clear the app data to remove everything. Uninstalling the app also permanently removes all stored data.
Report a problem
Found a bug or a card that does not read correctly? Email us at info@nfcjp.com with the card type and a short description and we will look into it.
Company
IC Japan is operated by Flygi AB.
Gothenburg, Sweden